Overview
This policy explains how HighVoxi (“HighVoxi”, “we”, “us”) collects, uses and protects personal information when you visit our website, contact us or use our voice, messaging and hosted PBX services (together, the “Services”).
Where we process communications on behalf of a business customer, that customer controls the data and we act as its processor. In those cases, the customer’s own privacy notice also applies.
Information we collect
We collect only what we need to provide and improve the Services:
- Information you give us, such as your name, company, email, optional phone number and message when you email us or open an account.
- Account and billing information needed to set up, invoice and support your account.
- Service data, including call detail records, message metadata, routing and quality metrics generated when traffic passes through our network.
- Website usage data, such as browser type, pages visited and IP address, collected in aggregate to keep the site secure and working well.
How we use information
- To deliver, operate, monitor and secure the Services.
- To respond to enquiries and provide technical support.
- To bill accurately and manage your account.
- To detect, prevent and investigate fraud, abuse and security incidents.
- To meet legal, regulatory and law-enforcement obligations.
- To improve our products and, where permitted, tell you about relevant updates. You can opt out at any time.
Communications content
We do not sell or mine the content of calls or messages. Content is processed only as needed to deliver it, to provide features you enable (such as call recording or voicemail transcription), to troubleshoot at your request, or where required by law.
How we share information
We never sell personal information. We share it only with:
- Carriers and network partners that must handle traffic to complete calls and deliver messages.
- Service providers that support our business, such as hosting, billing and email, under contract.
- Authorities, where disclosure is required by law or necessary to protect rights and safety.
- A successor organization, if HighVoxi is involved in a merger or acquisition.
Retention
We keep personal information only as long as needed for the purposes above, including to satisfy legal, accounting and regulatory requirements. Records are then deleted or anonymized.
Security
We protect information with encryption in transit, access controls, network monitoring and regular security reviews. No system is perfectly secure, but we work continuously to keep your data safe and will notify affected customers of incidents as required by law.
Your rights and choices
Depending on where you live, you may have the right to access, correct, delete or export your personal information, and to object to or restrict certain processing. To make a request, email zain@highvoxi.com. We will verify your request and respond within the time required by applicable law.
You can unsubscribe from marketing emails at any time using the link in each message.
Cookies
Our website uses only the minimal storage needed for it to function. We do not use advertising cookies. If that changes, we will update this policy and ask for your consent where required.
International transfers
Because communications cross borders, information may be processed in countries other than your own. Where required, we use appropriate safeguards, such as standard contractual clauses, to protect it.
Children
The Services are intended for businesses and are not directed to children under 16.
Changes to this policy
We may update this policy from time to time. We will post the new version here, change the date above and, for significant changes, notify customers directly.
Contact us
Questions about privacy or this policy? Email zain@highvoxi.com and we’ll be glad to help.